Contact Bali Rattan Craft, quotes & samples
First-time buyer or established retailer, our B2B team offers personal service, prompt replies and support at every step of your order.
Reach our B2B team
WhatsApp for quick questions, email for formal quotes and bulk inquiries.
- WhatsApp +62 811-3941-4563 Fastest for quick questions and product inquiries — we reply within 1–2 hours in business hours.
- Email [email protected] For detailed inquiries, bulk orders and documentation — replies within 24 hours with pricing.
- Phone +62 811-3941-4563 Talk custom orders and complex requirements with our sales team — schedule via WhatsApp first.
- Visit Jembrana, Bali, Indonesia See our craftspeople at work and inspect quality first-hand. By appointment.
- Hours Monday – Friday Bali time (UTC+8). Weekends: WhatsApp for urgent matters. Public holidays: we reply the next business day.
What to include in your inquiry
The more detail you share, the faster we can recommend products and quote.
- Business
- Company name, business type (retailer, importer, designer, hotel) and years in business.
- Products
- Bags, furniture, home décor or wall art — with style preferences and target market.
- Volume
- Estimated quantities per style, for production planning and pricing.
- Timeline
- When you need first products, and whether it is a one-off or ongoing supply.
- Customisation
- Custom designs, colours, sizes, private labelling or special materials.
- Shipping
- Your country or region, so we can estimate freight and import requirements.
- Budget
- Approximate budget per unit or per order, to guide recommendations.
- MOQ
- 50 units per style for catalogue products; custom designs may differ with complexity.
- Samples
- Physical or digital samples; fees are credited toward your first order.
From inquiry to delivery
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Send your inquiry
Tell us about your business, products, quantities and any customisation by WhatsApp or email.
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Get pricing
We recommend matching products and send wholesale pricing based on your volume.
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Approve samples
Physical or digital samples let you verify quality before you commit.
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Confirm details
We finalise specifications, production timeline and payment terms.
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Production
Your order enters our schedule, with regular progress updates.
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Shipping
We arrange international freight, handle export documents and share tracking.
What is your minimum order quantity?
50 units per style for catalogue items. Custom orders may vary with design complexity, and we can discuss flexible MOQs with established partners.
How quickly do you respond?
WhatsApp within 1–2 hours in business hours, email within 24 hours. Detailed quotes and recommendations usually follow within 24–48 hours.
Can I get samples before ordering?
Yes, and we encourage it. Samples go by express courier (FedEx/DHL), typically USD 20–80 per item, credited in full toward your first order.
What are your payment terms?
50% deposit by bank transfer or PayPal to secure production, 50% before shipment. Established customers can get more flexible terms. Prices are quoted in USD.
What shipping options do you offer?
Ocean freight (typically 4–8 weeks), air freight (7–14 days) or courier for small, urgent shipments. We handle export documents, tracking and your customs broker.
How does the custom design process work?
Send specifications, photos or sketches. We make drawings and samples — usually one or two rounds — and a project manager oversees your order to shipment.
Do you offer volume discounts?
Yes. Around 5–8% from 201 units, 10–15% from 501 units, and custom pricing above 1,000 units — on catalogue and custom products.
What if goods arrive damaged?
Every order is checked before packing. Damaged items are replaced at no cost, and craftsmanship defects found within 30 days of delivery are replaced.