Our standard MOQ is 50 units per product style for catalog items. This allows us to maintain production efficiency while keeping prices competitive. For custom orders, MOQs may vary based on design complexity—typically 100 units minimum, but we can discuss lower quantities for established partners. We prioritize long-term relationships over individual transaction size.

We aim to respond to all WhatsApp messages within 1-2 hours during business hours (Monday-Friday, 8am-5pm Bali time). Email inquiries receive responses within 24 hours. Detailed quotes and product recommendations typically follow within 24-48 hours of your initial contact. We understand that timing is critical in wholesale business and prioritize prompt communication.

Absolutely. We strongly encourage samples before ordering because you can evaluate quality, craftsmanship, and fit for your market firsthand. We send samples via express international courier (FedEx/DHL). Sample costs vary by product but typically range from $20-80 USD per item. These fees are credited 100% toward your first order, so there’s no real cost to testing our products.

Standard terms are 50% deposit via bank transfer or PayPal to secure production slot, with 50% balance due before shipment. For established customers with track record, we offer more flexible terms including net 30 and net 60 arrangements. We also accept various payment methods: bank wire (SWIFT), PayPal, Western Union, and cryptocurrency (Bitcoin/USDT). All prices are quoted in USD.

We ship worldwide via ocean freight (most economical for large orders), air freight (faster but higher cost), or courier services (FedEx/DHL for small/urgent shipments). Ocean freight from Bali typically takes 4-8 weeks depending on destination. Air freight takes 7-14 days. We handle all export documentation, provide tracking, and can coordinate with your customs broker. Shipping costs are calculated based on weight, volume, and destination and provided with your quote.

For custom orders, you provide your design specifications, inspiration photos, or sketches. We create detailed drawings and samples for your approval—typically 1-2 iterations before final approval. Once you approve the design, we finalize materials, colors, and production specifications. Lead times vary: simple modifications (colors, sizes) take 2-4 weeks; complex custom designs may take 4-8 weeks. We assign a project manager to oversee your custom order from design through shipment.

Yes. Our pricing tiers reward larger orders with improved unit costs. Typical discount structure: 50-200 units (standard pricing), 201-500 units (5-8% discount), 501-1000 units (10-15% discount), 1000+ units (custom pricing based on specifications). Volume discounts apply to both catalog and custom products. Contact us with your order volume for a detailed quote—the larger your order, the more significant your savings.

We guarantee all products ship in perfect condition. Each order is quality-checked before packing. If you receive damaged items, we replace them at no cost (we even cover return shipping). For defects in craftsmanship or materials that appear after receipt, we provide replacements for items within 30 days of delivery. As a wholesale partner, your reputation is our reputation—we stand behind every product that leaves our workshop.